Returns Refunds Policy

Return Policy

We hope you adore your EshClay pieces. If not, eligible items may be returned within 14 days of delivery.

Eligibility

To ensure the integrity of our jewellery:

  • Items must be unworn and returned in their original packaging
  • Custom or personalised pieces are non‑returnable
  • If the package is returned to sender, or needs to be re shipped for any reason, the customer is responsible for reshipment fees.
  • Earrings are final sale. If your earrings arrive broken, or break within one week of purchase we will replace them (depending on the style of earring) or refund you the price of the earrings. Please note: we do our best to provide quality earrings. However, because polymer clay earrings are made by hand, minor imperfections are inevitable. We do not refund or exchange earrings for minor imperfections, but know we wouldn’t send something that wasn’t up to our standards. We are unable to cancel any orders once they are processed.
  • We do not accept returns on hair clips
  • We do not accept returns on brass charms. Please be aware of the materials listed in the description when ordering. Please note that brass can tarnish. We will not replace or refund items for tarnishing, or for allergic reactions to metals. If an item arrives damaged please e-mail us within one week and we can replace the item.
  • We do not offer refunds on digital purchases. Color recipes and video tutorial purchases are final sale. Please do not share, or reproduce the content in these files, as they are intellectual property of EshClay
  • We are unable to cancel any orders once they are processed and/or shipped.
  • First Class and standard international shipping are uninsured. Please note, if your package becomes lost with one of the economy shipping options, we are not responsible for refunding/cancelling the order. You will need to reach out to your local postal service to locate your package.
  • Expedited shipping options (UPS/DHL and Priority) all come with insurance. If your package becomes lost with an expedited shipping option, it would be best to reach out to the carrier to process a claim.

Refunds Policy

Once your return is received and inspected and has met all the above requirements, refunds will be issued to your original payment method within a reasonable timeframe.

Return Shipping

Return postage costs are the responsibility of the customer. We recommend retaining proof of postage. EshClay is not responsible for lost return parcels.